Administration transition from Capita to Buck

Capita have been the administrators of the Emerson UK Pension Plan since 2007 and Buck have administered the V&C defined benefit pension plans since Emerson’s acquisition of that business from Pentair in 2017.

In 2020, the Trustee decided to consolidate all administration services into one provider and, advised by Muse Advisory, specialists in pension administration services, asked for proposals from a number of UK-leading providers.

Buck were appointed following a rigorous interview and selection process throughout the second half of 2020 and the handover of administration services from Capita to Buck began in February 2021. This is projected to complete in the fourth quarter of 2021.

The decision to change was not taken lightly, and the Trustee is confident that Buck will provide a first-class service to all employed, deferred and pensioner members. Changing administrators is a significant undertaking and the Trustee continues to work closely with Buck to ‘bed down’ the new service.

The Trustee will provide updates on a regular basis as we work through the handover but in the meantime please continue to contact your existing administrator until otherwise notified.